English Customer Advisor- Brasov (SYKES)
- Excellent communication skills in English, written and spoke.
- Previous customer care experience preferred
- Good organisational skills
- Able to work on own initiative and under pressure in order to achieve deadlines
- Able to multi-task whilst speaking with Customers.
- Highly results driven, with the energy and determination to succeed in a very fast paced environment where the pace and quality of response is critical to success
- Attention to detail and ability to learn quickly
- Must possess the ability to maintain flexibility and openness to a rapidly changing environment
- The main function will be to delight customers when communicating with them by phone, email, or live chat. You will work with your peers and leadership team to provide experiences that keep customers happy and achieve our client’s goals.<
- Respond to customers enquires within given timescales, efficiently and effectively
- Maintain a high level of professionalism with customer and work to establish a positive rapport
- Recognise when a problem or query should be transferred to another department or Tier 2
- Handle non-voice transactions as requested or required
- Enter and retrieve information into local customer database system during and after each communication
- Maintain and update customer and internal information
- Supply information in order to provide solutions for customers
- Manage time and workload in order to meet administration requirements of the role
- Provide accurate, valid and complete information by using the right methods/tools
- Use guidelines provided and own initiative to decide how a query should be resolved and know when to escalate it
- Promote a positive image through enthusiastic, accurate and engaging communication with customers
- Create and maintain effective working relationships with colleagues
- Ensure sharing of information and customer data is carried out in a timely and accurate manner
SYKES is a leading, global digital-marketing and customer-care outsourcer. SYKES provides differentiated, full lifecycle customer-engagement services to Global 2000 companies and their end consumers at key touchpoints. Headquartered in Tampa, Florida, SYKES’ comprehensive suite of solutions addresses the needs of major companies around the world — serving such industries as communications, financial services, technology, healthcare, transportation and leisure, insurance, retail and energy.