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Hertz reservations support (italian&english) - relocation to Bucharest

Valabil din 20.02.2020 11:01:33
Descriere

What we expect:

-fluency in Italian and English, with appropriate market language knowledge (minimum B2 level)
-availability for a full-time or part-time position, in afternoon shifts covering: 16:00 - 00:00, Monday - Friday / 9:00 - 00:00 (Saturday - Sunday)
-technical skills: familiar with working on Internet and excellent keyboard skills, working knowledge of Microsoft Office programs
-customer service orientation, adhering to established guidelines and procedures
-excellent communication skills in written & spoken
-excellent problem solving skills and ability to prioritise
-ability to work in a fast-paced environment
-good team player skills, with ability to build and maintain strong relationships
-sales skills or orientation
-nice to have: previous experience in customer service or sales environment

Key responsibilities:

-receive incoming calls and e-mails from the market, whilst converting the maximum number of these calls and enquiries into sales
-promote products and services where appropriate to ensure that more and more customers are aware of and involved in the company' loyalty programmes
-track all reservations on-request and provide the customer with a timely and efficient response
-dealing with customer complaints in a professional manner to reinforce a positive image of the company
-achieve performance targets (sales, call-handling and quality)
-communicate all relevant customer feedback to facilitate on-going improvements in our service and prices and the continuous improvement of the Contact Centre
-work as part of a team and be able to stimulate and motivate others while being aware of and responsive to their needs and concerns
-assist other markets by handling cross-market calls, ensuring that as many calls as possible are handled and converted into sales

We offer:

- Stable job - permanent labor contracts
- Above average fixed salary, performance bonuses
- Monthly meal tickets
- Night shift & weekend hours extra-payment
- Public transportation & gym subscription reimbursement, after trial period
- Transportation vouchers for late shifts
- International career - paid training and international career opportunities
- Multilingual exposure - improve your spoken and written language skills
- Inspirin and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
- Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
- Private medical insurance coverage.

To apply, click on the following link: https://www.ejobs.ro/user/locuri-de-munca/hertz-reservations-support-italian-english-afternoon-shift/1269824

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Fisierele acceptate sunt: doc, docx, pdf cu o marime maxima de 10Mb.

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