Customer Care Agent

Specificații

Descriere

We are looking for Romanian native speakers to work for the largest retailer of clothes and accessories of Spanish origin!

The main responsibilities will be to take calls and offer back-office support through social media, chat and email in order to process requests received from customers.

Ability to write and speak fluently, clearly and concisely in Romanian

Availability for a full-time schedule, in shifts covering 08:30 - 20:00, Monday - Saturday

Availability to work from our office in Bucharest

Ability to concentrate and listen actively

PC operating skills and techno-editing speed

Customer orientation and the ability to quickly find solutions

Previous experience in the field of Customer Care or in similar activities is an advantage

Flexibility, stability and strong team spirit

Confidence and proactivity

Dedication and honesty




We offer:

-Fixed-term labor contract till 31st of July 2024 with the possibility of extending

- Above-average fixed salary, performance bonuses

- Monthly meal tickets

- Gym subscriptions reimbursement, after the trial period

- International career - paid training and international career opportunities

- Multilingual exposure - improve your spoken and written language skills

- Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!

- Community projects want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long

- Private medical insurance coverage

- Special discounts across a variety of Banks, Telecoms, Gym & Fitness centres and more