L1 IT Customer Support with French and English

Specificații

Descriere

A typical day might include the following:

Provide accurate and optimal IT solutions via telephone, e-mail, or chat;
After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware);
Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
Follow up on the existing back-log;
Comply with the project s performance indicators;
Communicate with other designated teams and escalate complex issues.


To ensure success in this role, you need the following experience and skills:

Spoken languages: fluent French and English (B2 C1);
Technical college or university is not mandatory as necessary training will be ensured;
Previous customer support experience is an advantage;
Excellent customer service abilities: client orientation, active listening, and interpersonal skills;
Ability to work in a dynamic environment and multitask;
Availability to work in shifts.