Back-office agent cu germana

Descriere

Responsibilities
Helping customers and provide assistance on chat, mail, social media
Assisting customers with solutions, counselling and information about the company s policy and services provided
Gather data and add data from both the customer and the company
Having a friendly attitude and being proactively involved in assuring the happiness of the customers
To respect the company s rules and regulations regarding the handling of data


Requirements
Language: Advanced language skills in German with medium advanced English (EN for training)
Fast thinker and ability to resolve situations as they come on the spot with focus on attention to details. Excellent analytical skills as well as desire to improve data.
Team player: Being comfortable collaborating with the team. Being proactive is a big plus (people skills is also a nice touch)
IT skills: Knowledge of IT programs as well as fast fingers for typing
Punctuality and attention to details;
Veteran: Previous experiences in customer support is a big plus
Being ok with a flexible schedule


Alte detalii:
o Bonuri de masă în valoare de 21 RON zi;
o Bonus de performanță pana la 400 lei net
o Abonament medical privat la rețeaua Regina Maria;


Acces la platforma de lectură online, Bookster;
Diverse reduceri la partenerii noștri (Lensa, Therme, Hard Rock Cafe etc.)


Programul este 24 7, flexibil, cu mai multe shifturi, insa la inceput echipa fiind mica o sa fie in intervalul 7:00-02:00 luni duminica.
Training 2 saptamani
Start-date: 01.04