Bellman (portar) 5 * Hotel in Brașov

Specificații

Descriere

A Bellman's main duty is carrying luggage for the guests as they come to or leave the hotel.
He should also attend the main entrance door and welcome farewell guests, arrange and manage transfers, help guests with directions and perform as the first and last impression for them.

Requirements:

A guest s first and last interaction with a hotel staff member may be the
bellman doorman.
Welcoming manner, positive attitude and excellent communication skills
are required for the role.

Key duties and responsibilities:

Opening the front door for guests, direct them to the check-in desk
Show the checked in guests to their rooms, make sure that everything in the room is in
order (check the lights, ventilation, and heating)
If any equipment is not working properly, report this to the maintenance department so
that it can be repaired
Introduce the features of the room to the guests, explain them how to use the air
conditioning system, audiovisual systems and equipment, electronic do not disturb
sign system, coffee making unit, minibar and telephone.
Give guests information about directions, the hotel, hotel area and local tourist
attractions
When guests have checked out offer assistance with luggage (store it or carry to the
vehicle)
Giving directions to places of interest, sightseeing, shopping areas
Ensure that each piece of luggage stored has a luggage tag
(filled in properly as per Hotel standards) on and the owner of the luggage receives the
other part of the luggage tag
Delivers all guest messages faxes letters parcels to the guestrooms