Joburi in IT, telecomunicatii Arad Arad - Romjob.ro

We are recruiting a Customer Service Agent for Latvia for a new Global Business Outsourcing centre in Riga managed by a multinational IT organization in over 100 countries. Responsibilities: Handle phone calls with customer queries and provide resolution to end users Record case resolutions in the contact centre tool based on client communication via phone, email, chat, etc. Ensure that cases are resolved within the case life cycle, as per individual balanced scorecard Escalate priority issues per client specifications to the immediate lead as applicable Communicate well with internal and external contacts Provide exemplary customer satisfaction Meet quality standards on all handled contacts Complete hours of staffed time on all rostered days Handle contacts while maintaining the targets defined for the project: response time, handle time, and resolution rate aligned with Project KRAs Additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI Requirements: Knowledge of English and German - B2 level Skilled IT user it is an advantage Previous experience in an outsourced customer service environment it is an advantage Excellent communication and customer service skills Ability to work independently and in a team We offer: Competitive salary Relocation package Health insurance International business environment Career opportunities and professional growth New and modern office in Riga, Latvia Free access to training and courses through the company's internal learning platform New challenges & experience

We are recruiting a Customer Service Agent for Latvia for a new Global Business Outsourcing centre in Riga managed by a multinational IT organization in over 100 countries. Responsibilities: Handle phone calls with customer queries and provide resolution to end users Record case resolutions in the contact centre tool based on client communication via phone, email, chat, etc. Ensure that cases are resolved within the case life cycle, as per individual balanced scorecard Escalate priority issues per client specifications to the immediate lead as applicable Communicate well with internal and external contacts Provide exemplary customer satisfaction Meet quality standards on all handled contacts Complete hours of staffed time on all rostered days Handle contacts while maintaining the targets defined for the project: response time, handle time, and resolution rate aligned with Project KRAs Additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI Requirements: Knowledge of English and German - B2 level Skilled IT user it is an advantage Previous experience in an outsourced customer service environment it is an advantage Excellent communication and customer service skills Ability to work independently and in a team We offer: Competitive salary Relocation package Health insurance International business environment Career opportunities and professional growth New and modern office in Riga, Latvia Free access to training and courses through the company's internal learning platform New challenges & experience

Compania noastră, Chattingo, caută operatori chat online pentru a se alătura echipei noastre. Veți lucra de acasă, comunicând în conversații 1-1 exclusiv cu clienți bărbați folosind chat-ul online. Beneficii: Plată săptămânală de 950 de lei pentru un program de 8-10 ore pe săptămână (luni - vineri) sansa de marire in 2 saptamani. Posibilitatea de a lucra și în weekend, cu plata între 150-180 lei pe zi suplimentară Bonusuri săptămânale în funcție de implicare Cerințe: Vârsta minimă de 18 ani Abilități bune de comunicare și scriere Fiabilitate și punctualitate Job-ul este disponibil exclusiv pentru femei Laptop cu camera Vă mulțumim pentru interesul acordat!