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IT - Telecomunicatii Bucuresti Sector 4 Companii Profesie: Telecomunicatii-
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Position: German Dutch Customer Support Representative Location: Bucharest, Romania (on-site) Employment type: Full-time DUTIES AND RESPONSIBILITIES: Respond to customers' queries regarding their use of a brand new eCommerce app and purchases via chat and call, ensuring a comprehensive and seamless customer experience Maintain a professionally customer-oriented attitude Take over and resolve situations where non-compliances occur Assist the customer in the purchasing decision by providing requested details about products and services REQUIREMENTS: Based in or willingness to move to Romania on a short notice Excellent written and verbal communication skills in German minimum (C1) and English (B1 B2) Resourceful and stress resilient personality that can adapt and remain calm in all situations Ability to work independently, while being team player at the same time Customer-oriented role experience will be considered an advantage OFFER: Excellent remuneration package based on experience, skills and performance Shifts 8 hours working and 1 full hour break from Monday to Friday between 10AM and 10PM Meal vouchers Paid startup training and professional development sessions Medical subscription Access to Bookster library for borrowing books Access to 7card A dynamic and diverse job in a pleasant and modern environment Opportunities for personal and professional development Motivational contests and team-building activities Full relocation support (if needed also visa support)