Customer Support Agent with ITALIAN

Descriere

Job title: Customer Support Agent
Location: Bucharest work from office only
Foreign languages: Italian B2+, (+ English B1 level)
Schedule: Monday Sunday, in shift between 10: -hour shifts with one hour
lunch break. The lunch break will be split). 2-3 weekends per month will be worked.
Training period: approx. 10 days (5-7 days)


Job responsibilities:

What role awaits you in the Valoris Center team? Customer care is reflected in every interaction: from placing an order to specialized consultancy, delivery, and product returns.

Here's what you should do:
Maintain a professionally customer-oriented attitude.
Take over and resolve situations where non-compliances occur.
Assist the customer in the purchasing decision by providing requested details about products and services.
Provide solutions for various issues: order placement, delivery, and returns.
The activity will be developed on all communication channels, including chat and call, ensuring a comprehensive and seamless customer experience.



Required Skills and Experience

You know you're a good fit if you tick the following:

Desire to gain experience: It's okay if it's your first job; you'll learn alongside us.
Proficiency in Italian at an advanced level, encompassing written,spoken, and reading skills, equivalent to Level C1.
Basic English language knowledge (B1 level).
Highly developed sense of integrity and commitment to customer satisfaction.
Customer focus & passion for excellence with respect to treating and caring for customers.
Has a pleasant, patient, and friendly attitude.
Ability to communicate clearly, grammatically correctly, and professionally, both verbally and in writing.
Communication skills: You'll turn your talent into a career.
The need to be part of a top team: We're energetic, enthusiastic, and friendly.
The right attitude: You're not afraid of challenges; you face them with confidence and determination to find solutions.


What do we offer you?

Flexible schedule of 9 hours per day (1 hour lunch break), Monday to Sunday, working 5 out of 7 days, with shifts between 10:00 and 22:00.
The salary package includes a base salary, performance bonuses, and meal vouchers.
Paid startup training and professional development sessions.
Medical subscription.
Access to Bookster library for borrowing books.
Access to 7card.
A dynamic and diverse job in a pleasant and modern environment.